- Reviewed by matka, April 28, 2011. Rating = 10/10
They Activity / Flex reports are garbage. You’ll get a different answer from every rep onthe same issue. Always reconcile to Cash and hold the rep down until he can show you how

the numbers reconcile to Cash. This is not always possible. But they did put a hard fix for

me few times when they couldn’t weasel out. Also they pinch a cent or two here and there

and explain it by the “rounding error”. You also see it when Total Cash shows $xxxxx.27

after closing and $xxxxx.26 after the night run, with no activity in-between.

——————————————————————————————————————————————————————- Reviewed by tumiwisi, March 9, 2011. Rating = 5/10
Lousy charts and cumbersome to navigate platform, but excellent spreads and execution.Cannot hold a candle to Dukascopy.
—————————————————————————————————————————————————————— Reviewed by optionrider, December 17, 2010. Rating = 5/10
IB is a complete fraud. Their Forex tickers and booktrader are in my opinion deliberatelyset-up to mislead because they appear to be tracking your base currency (USD, in my case).

However, their accounting claims that the actual trade was in the paired currency. This is

wrongly and falsely claimed for the purpose (in my opinion) of stealing money from clients.

There should be a serious examination of this company by the US Attorney. Class Action

Attorney for hire could make a fortune!

—————————————————————————————————————————————————————— Reviewed by eagle7, November 18, 2010. Rating = 1/10
IB has some of the lowest spreads in the industry. If you are trading manually, then thisis a great company to trade with. I hired programmers to develop a system to connect with

IB’s API. It worked but found out later that IB shuts their platform down in the night for

maintenance. So, not a good place for automated trading. Low spreads, limited customer

service. It is a place for the sophisticated trader that wants low spreads and does not

require much assistance

—————————————————————————————————————————————————————– Reviewed by randy, August 30, 2010. Rating = 6/10
I have had an account with them for six years, averaging 3-4 trades per week. They haverepeatedly been DISHONEST and cheated me out of money. I am finally closing my account.
——————————————————————————————————————————————————————- Reviewed by smsti, March 27, 2009. Rating = 3/10
Shuts down for repairs late at night – forget automated trading during these times. Nonexistent customer service. Excellent fills. Low spreads. You need to deposit $100,000 or

more to get their interest.

——————————————————————————————————————————————————————- Reviewed by Hedgehog, January 15, 2009. Rating = 6/10
I’ve experienced 2 suspicious activities with IB Canada.First – IB’s failure to execute stop loss orders during overnight trading on Aug 21-08.When

I complained, 2 IB Canada representatives acknowledged receipt of my stop loss request but

suggested that it was my fault it didn’t get executed because I was trading “after hours”.

I also pointed out that the stop was actually hit at 1:15am but the position was still open

at 7:00 am… lots of time to execute even in a fast market. This cost me $475.

Second – Somehow two positions opened around 30 minutes after midnight on Sep 3-08 while

I was in bed sleeping on vacation. When I returned from vacation on Sep 11-08 and opened

TWS to do some trading I was alarmed to see these positions. I immediately closed both

positions and contacted IB Canada. After being on hold for 20 minutes, [name withheld]

checked the audit trail for these trades and acknowledged that there was something

inconsistent, but refused to tell me what that was, instead he said he would call me back

… which of course didn’t happen. This mysterious trade cost me $2,020. FYI – since Aug

21-08, I’ve been performing a print screen of my account and portfolio page each day so

that the date and time are visible and on Sep 2-08 there were no open positions or limit

orders showing on the IB trading page.

I filed a complaint with CFTC Enforcement who responded by stating that IB Canada is not

registered with the CFTC. They also suggested that I file a complaint with the National

Futures Association (NFA) which I did but have not had any response from them as of this

writing.

I have instructed IB Canada to close my account and transfer my remaining equity back into

my bank account. I have been an IB Canada customer for over 2 years and can honestly say

that I’ve never experienced a service work so hard at not providing customer support or

mitigation… good bye and good riddance!

——————————————————————————————————————————————————————-Reviewed by Ingar, September 17, 2008. Rating = 1/10
Good information, execution and fees. Complex but powerful trading platform. Uniqueaccount management capabilities for those having multiple accounts or wanting to trade

internationally.

Slow, sometimes inept or non-existent customer service. Some bugs in the software.

I used to trade with OANDA, which has “friendlier” software, but was drawn to IB for a

variety of reasons. It is probably worth adding, if it isn’t already noted in another

review, that their minimum account is $10,000 and FX leverage is 50:1. Also, the trade

size minimums are substantial and will exclude small, recreational traders. The spreads

are as small as I’ve seen anywhere; they state that they don’t pad the spreads, but

instead charge a flat, per-transaction fee. I haven’t seen any reason to doubt this.

——————————————————————————————————————————————————————- Reviewed by komodo, May 10, 2008. Rating = 5/10
Rude and ignorant customer service who do not understand IB’s procedures.They had been a huge waste of my time and money.
——————————————————————————————————————————————————————- Reviewed by Ah Phui, May 9, 2008. Rating = 1/10
They are hard to communicate with, If you try to withdraw funds, they hold it for 5 days.